Customer support
We’re always here to help.
Stuck on a setting, a payment or an order? Email or call, and you’ll get a real person on the Tenvito team who knows your business.
In their words
Ask the people we help.
“You made it seamless, possible, bearable, manageable, and I am so grateful. I don’t really want to tell other people because then they’re going to all want your personalised service!”
Tami Isaacs Pearce
Karma Bread · Hampstead
“The best thing is the in person advice rather than an AI platform. Mark has been so helpful.”
Karen
Birchwood Kitchen & Catering · Founder
“Customer care is second to none. The platform is super easy to use and manage. 10/10.”
Tom Eaton
The Dunes · Strandhill, Co. Sligo
“It’s so easy to use. Affordable. And it makes our work 10x less stressful. Plus, support is always there when we need it.”
Tommy McCarthy
Ballinadee Bus · Owner
“Amazing sales platform. Amazing service. Totally blown away by these guys. It’s like we have an extra staff member.”
Imelda Mullen
The Local Green Box · Cavan
“I can’t believe I have my own eCommerce personal assistant at my beck and call for such a small retainer. Joy!”
Caitlin Ruth
Independent chef · Founder
How to reach us
Pick whichever suits you.
Email us
Write to info@tenvito.com. Tell us your business name, what you were trying to do and what happened. A screenshot helps.
Call us
Ring +353 1 230 0558 and talk it through with the team.
Ask Cosmo
For a quick “how do I…?”, tap Cosmo in the corner of any page. It answers straight away, any time.
Support questions
How do I contact Tenvito support?
Email info@tenvito.com or call +353 1 230 0558, and you’ll talk to a real person on the Tenvito team. For quick how-to questions, Cosmo, the assistant in the corner of every page on tenvito.com, answers straight away.
What should I include when I report a problem?
Your business name, the email address you sign in to Tenvito with, what you were trying to do and what happened instead. If it’s about an order, add the order number. A screenshot helps us see what you see.
Can Cosmo fix a problem with my shop?
Cosmo can explain how to do things in your Tenvito dashboard, such as changing collection times or finding an order. For anything it can’t answer, or anything that needs a person, email info@tenvito.com or call +353 1 230 0558.