Frequently asked questions
Got a question?
Ask Cosmo.
The common ones are answered below. For anything else, Cosmo is in the corner of every page — it is the same assistant you get inside your dashboard, and it answers in whatever language you ask in.
Setting up
Getting started.
How hard is it to get started?
Not hard. The Setup Guide walks you through seven steps and always shows the next one. Cosmo answers anything along the way, and the team is a message away. Open with a few products and add the rest when it suits you.
Do I need a developer or any technical knowledge?
No. Everything is done by filling in forms in the dashboard. There is no code, no plugin to install and no website to rebuild.
Do I have to replace my till or POS?
No. Tenvito sits alongside whatever you already use. Orders arrive on a screen, a tablet or a printed ticket, and your counter setup stays as it is.
I already have a website. Can I use both?
Yes. Most shops link to their Tenvito shop from their existing site, their Instagram bio and a QR code in the window. You do not have to move your website.
Customers and orders
How ordering works.
Do my customers need an app?
They tap a link, choose and pay. Nothing to download, no account, no password.
My customers are not tech-savvy. Will they manage?
They tap a link, choose and pay. Nothing to download, no account, no password.
Where do my orders land?
In your dashboard, instantly. You can also send them to a tablet at the counter, to a thermal printer as kitchen tickets, or to both.
Can I set quantity limits?
Yes. Cap each item by quantity, cap each time slot, and auto-close when sold out. The system tells customers up front rather than after they have paid.
Can customers order while standing at the counter?
Yes. Put a QR code on the window or the table and anyone can scan, order, and step aside while it is prepared. Each order arrives with the table number or pickup time attached.
Money
Payments and pricing.
How do customers pay?
Card, Apple Pay and Google Pay, at the moment they order. Everything is pre-paid, so an order that arrives in your dashboard is an order that is already settled.
What does it cost?
Open is free with 3.9% per order. Service is €29 per month with 2.9% per order and a 7-day trial. Stripe’s card fees sit on top, the same on both, and there is no contract on either — you pay only when a customer pays you.
When do I get my money?
It settles straight to your business account through your payment provider. Tenvito does not hold your takings in a wallet you have to withdraw from.
What if my card terminal goes down mid-service?
Tenvito runs on your customer's phone, not your terminal. If your card machine dies or you run out of receipt roll, customers scan the QR code and pay on their own device. The orders keep landing in your dashboard.
The rest
Everything else.
Who owns my customer data?
You do. Every order builds your customer list, held in your account and fully in your ownership. It is GDPR-compliant and EU-hosted.
I tried Shopify and it did not work. Why is this different?
Shopify is built for general retail. Tenvito was built with food businesses, for food businesses. It understands service windows, slot caps, cut-off times, and the fact that a tray of scones sells out.
What is Cosmo?
Cosmo is the AI built into Tenvito. On this website it helps you decide whether Tenvito suits your business. In the dashboard it answers questions about your own shop — your best seller, your busiest slot, drafting an email to last month's customers.
Which languages and currencies do you support?
Your shop can sell in multiple languages and currencies, set when you create it. Cosmo answers in whatever language you write to it in.
Still wondering?
Just ask.
Cosmo is in the corner of this page. Or start your shop and see for yourself — there is no contract to get out of.
No monthly fee. No contract. Pay only when a customer pays you.