Get Ready for Your Busiest Day

Christmas week. A bank holiday weekend. Match day. Everyone wants the same thing at the same time, and that’s exactly what you want too, as long as you can make it and hand it over.

A busy day is won in the weeks before it. Here’s the plan, one tool at a time.

Weeks before: open the order book

• Open your order book early. Butchers on Tenvito open their Christmas order book six weeks ahead, so the orders arrive in good time, not all at once.
• Set your time slots, and how many orders each one can take. When a slot is full it closes itself, so the rush spreads across the day.
• Set a cut-off. When it comes, the order book closes, and you know exactly what you’re making.
• Set how many you can make of each item. Every order counts it down, and at zero it stops selling.
• Add your own questions: the writing on the cake, the turkey’s weight, allergies. Ask now, and nobody’s ringing to check later.

The night before: print the plan

• Print the production list: every order for the day, added up, so you know what to make before the first coffee.
• Print the fulfilment list, in collection order, with every note and answer on it.
• Let the packing slips print, so every bag has a name on it before the doors open.

On the day: let it run

• Keep the live orders screen open on a tablet by the till. It updates in real time, the next order due at the top.
• With a smart printer, every late order prints as it lands. Stick the ticket on the grab bag and it’s ready.
• Mark each order Collected as it goes out. You can see what’s left at a glance, and nothing goes out twice.
• If someone asks about their order, search by name, order number or date. Everything they asked for is there.

The day after: bring them back

Look at the reports: the day’s run, what sold and what you needed. Then open your customer list, filter the people who came back, and thank them, maybe with a code for next time.

And if you’re not sure where something is in the dashboard, ask Cosmo at any hour. For anything else, the Tenvito team is a message away.

See every screen, step by step. Take the tour behind the counter →